Insurance Claims
Dealing with broken glass or damaged garage doors can be stressful. We make the insurance process simple by handling the technical assessments and paperwork for you.
Glass Insurance Claims
Dealing with insurance for garage doors usually follows a specific process, as insurers often require professional assessments before approving repairs.
The Process
- Secure the Site: If the door cannot close, we (or your provider) secure the property first to prevent theft or further weather damage.
- Assessment Report: A technician visits to inspect the damage (e.g. impact from a car, storm damage, or burglary attempts) and prepares a detailed report.
- Quote Submission: A quote for repair vs replacement is submitted directly to your insurer.
Note: Insurers often prefer replacement if the door panel is bent, as steel cannot be “un-bent” perfectly and structural integrity may be compromised.
- Approval & Work: Once the insurer approves the scope, parts are ordered and the work is scheduled.
How We Help
- Damage Reports: We provide the technical documentation and photos insurers need to process your claim quickly.
- Direct Billing: In many cases, we can invoice the insurance company directly (minus your excess), so you aren’t left out of pocket.
- Matching: We identify the correct brand, profile and colour (including Colorsteel equivalents) to ensure the replacement door matches your home’s aesthetic if a full replacement is required.
The Process for Garage Doors
Garage doors are often the largest moving object in your home, making them susceptible to vehicle impact, storm damage, or burglary attempts. Insurers typically require a professional assessment before approving repairs.
The Process
- Secure the Site:
If the door has been damaged and will not close, our first priority is securing your garage to prevent theft or further weather damage. - Assessment Report:
Our technician visits to inspect the damage and determines whether the issue is cosmetic (such as dents) or structural (such as bent tracks or panels). - Repair vs. Replace:
We prepare and submit a detailed quote to your insurer. If a steel door panel is bent, insurers often prefer a full replacement, as steel cannot be perfectly straightened without compromising structural integrity. - Matching:
If a replacement is approved, we identify the correct brand, profile, and colour (for example, ColorSteel equivalents) to ensure the new door matches your home’s aesthetic.
How We Help
- Direct Billing:
In many cases, we invoice the insurance company directly (minus any excess you may owe), so you are not out of pocket. - Technical Reporting:
We provide the photos and technical detail insurers require to process claims faster, helping avoid unnecessary delays. - One Call Solution:
Because we handle both glass and garage doors, a single call to us can resolve multiple issues if your property has suffered extensive damage from a storm or break-in.